Costumer service in every language

Berlin Translate supports you with your customer service and therefore the increasing of satisfaction and customer loyalty.

• Verification of notifications with a ticket system
• Pursuing messages of false notifications 
• Function as telephonic contact person for final customers with questions concerning account and service topics 
• Responding to questions via e-mail and quick support via the chat-tool

Statistics: After the latest statistic, 8 out of 10 callers provably hang up when an answerphone responds during normal business hours, it is permanently occupied, or the call is not taken. (The loss of customer’s orders is preprogrammed.)

Answering the conversation: During our business hours Monday to Friday from 8h to 17h, your calls will be answered by our multi-lingual office.